Grace Bridal Studio Privacy Policy

Grace Bridal Studio 

Privacy Notice

This privacy notice explains how Grace Bridal Studio collects, uses, stores and protects your personal information..

Contact details

7 High Street, , , WIGTON, Cumbria, CA7 9NJ, GB

Telephone

07496691672

Email gracebridalstudio@outlook.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Marketing preferences
• Recorded images, such as photos or videos
• Website and app user journey information
• Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

• Name
• Contact information

We collect or use the following personal information for dealing with queries, complaints.

• Names and contact details
• Customer or client accounts and records
• Financial transaction information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for legal requirements are:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• We use personal information where necessary to respond to customer enquiries, resolve complaints, manage disputes or claims, and protect the legitimate business interests of Grace Bridal Studio. This may include keeping appropriate records of communications, appointments, orders and payments so that we can understand what happened and respond fairly and accurately. We only use information that is relevant to the matter and would reasonably be expected by the customer. We consider this use to have a limited impact on privacy and necessary to provide good customer service, resolve issues and protect both our customers and our business.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

• Directly from you
• Suppliers and service providers
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How long we keep information

We keep personal information only for as long as necessary for the purpose it was collected, including providing our services, managing appointments and orders, dealing with enquiries or complaints, and meeting our legal and accounting obligations.

Financial and accounting records are kept for the period required by law. Customer and order records are kept only for as long as reasonably necessary to manage the bridal or prom journey and any subsequent queries. Marketing information is kept until you unsubscribe, withdraw consent where applicable, or it is no longer required. Photographs and videos used with permission may remain on our website or social media until permission is withdrawn or the content is no longer needed.

We review the personal information we hold and securely delete or destroy information when it is no longer required.

Who we share information with

Others we share personal information with

• Professional or legal advisors
• Relevant regulatory authorities
• Organisations we’re legally obliged to share personal information with
• Publicly on our website, social media or other marketing and information media
• Suppliers and service providers

Sharing information outside the UK

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

Organisation name: Godaddy

Category of recipient: Website hosting and online service provider

Country the personal information is sent to: United States

How the transfer complies with UK data protection law: The International Data Transfer Agreement (IDTA)

Privacy information for customers under 18

If you are under 18 and visit Grace Bridal Studio or Miss Grace Prom, we may collect information such as your name, contact details, appointment information, measurements, order details and, where you have agreed, photographs or videos.

We only use your information when we need it to arrange your appointment, provide our services, manage your order or contact you about your visit. We look after your information carefully and only share it where necessary or where we have an appropriate reason to do so.

You have the same data-protection rights as an adult. If you have any questions about how we use your information, you can contact Grace Bridal Studio using the details in this privacy notice.

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: gracebridalstudio@outlook.com

Telephone: 07496691672

Post: GRACE BRIDAL STUDIO 7 HIGH STREET WIGTON CUMBRIA CA79NJ

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint